New Hope Animal Hospital

New Hope Animal Hospital is a veterinary clinic in Durham, North Carolina, located at 5016 Durham-Chapel Hill Blvd. It has a 4.8/5 Google rating across 333 reviews. Recent feedback highlights friendly staff and long-term client relationships, alongside one detailed report of communication and scheduling frustrations during dental care.

Services

•Veterinary visits for dogs (noted in multiple reviews)
•Dental care, including teeth cleaning and extractions
•Sedation for diagnostic or pre-procedure steps
•Dental X-rays
•Pre-anesthesia blood testing (mentioned as part of a dental workflow)

Pricing

No published pricing information is available.

People

Dr. Windram is mentioned by name in a review.

Reviews

Google reviews show a 4.8/5 rating from 333 total reviews. Several recent comments describe staff as welcoming and consistently kind, with pets seeming comfortable during visits. One detailed review describes a frustrating dental-care experience involving delays, additional costs, and reactive communication before a procedure that included multiple extractions.

Reviews for New Hope Animal Hospital

Note: Showing the 5 most recent Google reviews out of 333 we track in total. Recent reviews may not be representative of overall sentiment.

Leigh Anne Behen

4 weeks ago

Best staff ever. They make you welcome and take wonderful care of you and your fur baby

Denise R

2 months ago

They're always nice and my dog loves her dog visits

Bonnie Dubins

2 months ago

B E

5 months ago

My recent dental care experience here was frustrating. In the end my dog got the cleaning and extractions she needed, but she suffered longer than necessary and racked up extra bills due to overly optimistic early assessments and poor communication. I came in describing months of clear dental issues and expected she needed a cleaning with multiple extractions given her small-breed risk for aggressive periodontal disease. The vet was noncommittal and offered to start with sedation and X-ray since it could be scheduled sooner and might rule out the need for full anesthesia and extractions. That approach delayed necessary care, and the delay was compounded by having to separately request a pre-anesthesia blood panel after the sedation, which then had to be repeated due to artifact before scheduling. Throughout the process New Hope's communication was reactive - I had to chase every next step myself and received no phone calls while my dog was in the clinic under their care. When I reached out a few times for a chance to speak with the vet before the extraction procedure, her call came days later, long after hours, with the vet sounding overworked. By the time of the procedure my dog’s condition had significantly worsened and 13 teeth had to be removed. Your milage may vary, but I wish I had brought my dog across town to a different vet. I get the impression that New Hope is taking on more than they can handle.

Jonathan “JES” Shough

7 months ago

We've been multiple animal customers of NHAH. We couldn't be more happy at the 20+ years of frequening Dr. Windram's place of work has been a pleasure for us and our pets.